·         Global facilitates customers with a very simple refund policy.

·         The processing time of your refund depends on the type of refund and the payment method you used.

·         The refund period / process starts when Global has processed your refund.

·         The refund amount covers the item price only.

Note: As per the refund policy, 15 working days will be applicable against each "Payment Method".

Global facilitates the customers to avail brand warranty service during warranty period. If you face any issues with your product, please contact our customer service department via Live chat or phone call. Customer service will resolve your issues.

In case return claim rejected after review, the product will be shipped back to you.

We have an easy return policy. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please apply for a return request on Live chat or Phone call, website within 3 days from the delivery date.

Customers should select the correct return type to avoid return rejection/It is very important to select the return type correctly to reduce the failure of the return. If the customer doesn't select the exact type of return, then the return request might be failure. Kindly check below for a better understanding:

Valid reasons to return an item:

·         Delivered Product is damaged (physically destroyed or broken / defective - dead on arrival)

·         Delivered Product is incorrect (presentation different on the website / incomplete - missing parts)

·         You no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package - eligible for selected products only where "Change of Mind Available" option is mentioned.

In order to return your product please note below mentioned conditions:

1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

2. The product must include the original tags, user manual, warranty cards, freebies and accessories.

3. The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of packaging, it must be returned in the same condition with the return shipping label attached. Do not put tape or stickers on the manufacturer's box.

After initiating a return request, product have to be Dropped-Off or Picked-Up. After Dropped-Off/ Picked-Up, it takes 4 days for the product to reach the warehouse. At the warehouse, it takes 2 days for a Quality Check of that particular returned product.

Note:

·         Faster you drop off your item, the faster we start processing it.

·         All days other than Friday, Saturday and Other Government holidays are counted as working days.

You can make payments to Daraz using the following payment methods:

1. Cash on Delivery (COD) – By choosing this payment method, you can pay for the ordered product at your doorstep.

2. Credit/Debit Card - You can use your VISA, Master or AMEX card to complete your payment. Click below image to know about card payment:

3. Mobile Banking- You can use your bKash, Rocket, Nagad wallet so easily to make payment on Global.

4. Net Banking - You can use your Citytouch, MTB, Bank Asia & many online banking to make payment on Global.

Global makes it easy for their customers to buy costly favorite picks with its Installment Plans. Currently, we offer installment plans with the below bank.

Customers have to ensure that the product they are planning on purchase has the option of installments available. They can check this by looking at the installment tab right beneath the product description on the Global website.

·         To purchase from Global on online (EMI) installment-

·         First, select ‘Buy Now’ to purchase the product

·         The product should be worth a minimum of TK 5,000/-

·         Select ‘Place Order’ 

·         Enter your card details & click on ‘Avail EMI’, choose EMI tenure.

·         You will receive a code on your registered phone number & email address

·         Enter the code and place your order.

Note: After implementing your EMI plan it will take 7 working days to be activated and you will know by receiving an SMS from your bank after the process is completed.

·        Global EMI is available on all products, but your order should contain with a minimum value of 5,000 TK

·         For EMI Transactions to be approved, your total cart value should be equal to or less than the available credit limit on your credit card.

·         Once a purchase is completed using EMI, it will take up to 7 working days for the installment to reflection your credit card statement.

When you make a purchase from Global, before proceeding to the payment page you can see all the details of your order and the amounts that will charge for the order. There are no hidden charges that you may see later added to your invoice. The total order amount is inclusive of all taxes and shipping fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you and the amount will be mentioned on the invoice.

At Global, we use sslcommerz to ensure every credit/debit card transaction is secure and the best security protocols are implemented on the platform. SSLCOMMERZ is PCI-DSS certified. PCI DSS stands for Payment Card Industry Data Security Standard, which sets the requirements for organizations and sellers to safely and securely accept, store, process, and transmit cardholder data during credit card transaction to prevent fraud and data breaches.

You will receive 10-taka discount for 100 club points.
For example, you have 500 club points in your account. You will get 50-taka discount against the club points. 

On our campaign days, you can see different types of collectible coupons from the campaign page. You can collect those vouchers and can use them as per the terms and conditions.  
To check all the collected vouchers, please visit Web Account "My Points". From "History" option you will be able to check all the collected coupons.

While shopping at Global, you will receive points based on the total amount of purchase (2 Club points* for every 100 taka you spend on Global), the payment method, and the shipping method preferred. These points will be converted to store credit, which can be used later during shopping at Global.

If your voucher value is less than the order amount, you’ll be asked to select an additional payment method to complete the payment.

You can select the payment option at the time of checkout.

A collectible voucher is a free voucher that you collect & then use to get discounts. So, in case any of your order is returned or cancelled from your end, the voucher can be reissued if the voucher has the validity.

However, the good news is, you can always have a new collectible voucher from our website.

The refund voucher can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value.

The customer has to use the full voucher amount in one order at once.

You may be unable to use a collected voucher for any of the following reasons:
- The validity of the voucher has been expired.
- You've already used a Global coupon or a Mining coupon, in this case, you won't be able to use another voucher because each order can only have one coupon.
- You don't have enough order value to match the minimum order amount; in such case, please add more items to use the voucher.
- You have entered a coupon code from Global- in that case, you will not be able to use a Mining coupon parallelly.

It’s so easy to use Gift cards and coupons. Follow the below steps:

- Go to “Cart”

- Before checking out, Enter the code for the Gift Card or Coupon in the voucher box mentioned “Enter Coupon Code”

- You can also input Coupon code from checkout menu.

You can cancel your order so easily from Global Website.

·         Sign into your Global account and go to account section.

·         Select “My Orders” Press on the order number you want to cancel.

·         Under each item on the right, you can see a cancel button.

·         Press on the cancel button to cancel the item or order.

·         Fill in the cancellation request form:

-Select your cancellation reason.
-You can add a comment about why you want to cancel.
-Make sure you read and agree with the cancellation policy and click on the box
-Click on"Submit".

Note: An order with shipped status can’t be canceled from your end.

If you are facing trouble with canceling your order or are not able to cancel the order on your own, kindly contact our Customer Service Representatives via phone call or live chat.

A hard copy of the invoice will always be attached to your package and sent with your order.

Yes! You can place an order by calling us.

To find your location on Global website during order placement and in order to get your product delivered to your location or nearby location, you will need to set up the correct address accordingly.

Please be informed that we do deliver based on our coverage area. While adding your shipping address, please input correct area and address to avoid failed delivery and get the correct shipping charge. Global offers delivery services all over Bangladesh.

We deliver through our own logistics and our 3PL logistic partners (Sundarban Courier, REDX etc.).

Placing an order in Global is like "Piece of Cake". Just follow few simple steps mentioned below:

 Find your desired product from our website.

From the product page click on "Buy Now" if you just want a single product to order or click on "Add To Cart" if you want to add more products to the cart.

After adding all of your desired products in Cart Go to the cart select the products you want to order.

Click on the “Proceed to Checkout” button

Choose your preferred delivery method (Home Delivery/Courier) & use coupon voucher code if you have any.

To proceed for payment, click on the “Proceed to Pay” button Select a payment option before clicking the "Confirm order".

After confirming the order and completing the payment, you will get a confirmation notification from the website and by SMS/email to let you know that the order is successfully placed.